Return Policy

Thank you for shopping with Douk Snow! We understand that sometimes, products may not meet your expectations, and we want to ensure that our returns process is hassle-free and clear. Please read our Returns Policy below:

In-Stock Products: You may return any in-stock product purchased from us within three weeks from the delivery date. To be eligible for a return, items must be unused and in their original packaging. We will issue a full refund, excluding shipping costs, once we receive and process your return.

Custom Products: If you would like to return a product that we built especially for you, please get in contact with us at before shipping anything back to us. Please note that we do not offer refunds on custom products, but we are committed to working with you to find a satisfactory solution to any issues you may encounter.

Course/Experience Day's: We offer refunds for course/experience day bookings if requested within 30 days of purchase and if the course/experience day is not scheduled to take place within the next 14 days. To initiate a refund, please contact us using the provided contact information on our website, and ensure you include your booking reference number.

Vouchers: Please note that vouchers are non-refundable once purchased. Once a voucher has been acquired, it cannot be exchanged, extended, or refunded.

If you have any questions or concerns regarding our Returns Policy, please do not hesitate to contact us. We are always happy to help and provide further information. Thank you for your continued support of Douk Snow!

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