Return Policy
Thank you for shopping with Douk Snow! We understand that sometimes, products may not meet your expectations, and we want to ensure that our returns process is hassle-free and clear. Please read our Returns Policy below:
In-Stock Products: You may return any in-stock product purchased from us within three weeks from the delivery date. To be eligible for a return, items must be unused and in their original packaging. We will issue a full refund, excluding shipping costs, once we receive and process your return.
Custom Products: If you would like to return a product that we built especially for you, please get in contact with us at info@douksnow.com before shipping anything back to us. Please note that we do not offer refunds on custom products, but we are committed to working with you to find a satisfactory solution to any issues you may encounter.
If you have any questions or concerns regarding our Returns Policy, please do not hesitate to contact us. We are always happy to help and provide further information. Thank you for your continued support of Douk Snow!
In-Stock Products: You may return any in-stock product purchased from us within three weeks from the delivery date. To be eligible for a return, items must be unused and in their original packaging. We will issue a full refund, excluding shipping costs, once we receive and process your return.
Custom Products: If you would like to return a product that we built especially for you, please get in contact with us at info@douksnow.com before shipping anything back to us. Please note that we do not offer refunds on custom products, but we are committed to working with you to find a satisfactory solution to any issues you may encounter.
If you have any questions or concerns regarding our Returns Policy, please do not hesitate to contact us. We are always happy to help and provide further information. Thank you for your continued support of Douk Snow!