Delivery Policy: We want to ensure that you receive your products as quickly and efficiently as possible. For in-stock products, we aim to process and ship your order within 2-3 weeks as all products are made to order. Delivery times may vary depending on your location and shipping option selected during checkout.
For custom products, please note that delivery times may take longer, as these are made to order. We aim to process and ship custom orders within 2-6 weeks from the date of order placement, depending on the complexity of the product. We appreciate your patience as we work to ensure that your custom product meets our high quality standards.
Custom Fees: Please note that any custom fees or taxes incurred during delivery are the responsibility of the customer. These fees may vary depending on your country's import regulations, and we advise that you check with your local customs office for more information.
Refusal of Delivery: In the event that you refuse the delivery of an order, it will be subject to our Returns Policy. Any applicable refunds will be processed once the items are returned to us.
If you have any questions or concerns regarding our Delivery Policy or Custom Fees, please do not hesitate to contact us. We are always happy to help and provide further information. Thank you for your continued support of Douk Snow!