Do you ship to me?
Answer :
Yes we offer free worldwide shipping on all our snowboards, including clearance boards.
How long does it take from payment to delivery?
Answer :
For custom boards please allow 3-5 weeks, however this can be longer in the winter months, especially before Christmas. If you would like your board sooner please let us know and we will try our best. For our stock boards, we aim to have them shipped out within 15 days as they are made to order but again this may increase over winter.
Will my bindings fit?
Answer :
Yes if your bindings use the 4x2 insert pattern or come with a changeable binding plate suitable for a 4x2 binding plate, we do not make Burton channel or the Burton 3D.
Can I cancel my order?
Answer :
Once an order has been placed it will go straight into production by our team. However, if you would like to cancel an order please get in contact ASAP and we will see what we can do.
Do you allow exchanges?
Answer :
We allow exchanges on any stock products if they are unused and in their original condition. Shipping costs will need to be covered by the customer for exchanges. Before sending a product back to us for exchange please get in contact.
Can I return an item?
Answer :
Should you decide you would like to return an in stock product bought from us you are welcome to do so up to 3 weeks from the date of purchase. Items must be unused and in original packaging. If, however, you would like to return a product that we built especially for you, then please do get in contact. Please contact us at info@douksnow.com before shipping anything back to us.